Autism Community Network is committed to providing good quality services to its members and recognises the value of complaints as an important tool in monitoring member satisfaction and driving quality improvement.
Any individual or organization is encouraged to discuss any concern that they may have with the appropriate member of staff. Most problems are resolved in this manner. In the event that the problem remains unresolved, the complaint procedure shown below may be implemented:
1. Complaints can be made:
· By letter – either through mail or e-mail
· Verbally – either in person or over the phone to staff, volunteers or contractors
· Website – through surveys and member feedback forms
· Via the relevant regulatory body, such as The Australian Charities and Not-for-profits Commission (ACNC).
2. This policy and form is publicly available via:
· Website – www.acnaustralia.org.au
· Email – feedback@acnaustralia.org.au
· Telephone – 02 9543 9036
· Post – PO Box 188, Riverwood NSW 2210
–Updated October 2022